CUSTOMERS WHO LACK CUSTOMER CARE (PUN INTÈNDED).
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Landlords, property managers and neighbours, often encounter a unique type of tenant, the one who does not care for themselves, or their rented space, or the responsibilities that come with being a tenant.
This is the type of tenant who pours dirty water from her upper floor apartment over the railing of her balcony into the street below, or the one who uses hard paper in the bathroom and ends up clogging drains and sewege system of the entire block.
It could also be the type of tenant who allows their pets to roam freely up and down the apartment block, leaving pet waste all over the staircases and causing noise disturbances, or the one who insists on placing her over-filled trash can in the corridor right outside her apartment door.
These tenants, who seemingly lack "customer care" for themselves, end up creating endless headaches for those tasked with managing properties.
The Tenant-Landlord Relationship: A Two-Way Street.
A rental property is more than just four walls and a roof; it is a shared responsibility between the landlord and the tenant. While landlords are expected to provide habitable, well-maintained spaces, tenants are also expected to uphold their end of the agreement by maintaining cleanliness, reporting issues in time, and treating the property as if it were their own.
Unfortunately, some tenants disregard these responsibilities, leading to a chaotic and frustrating rental experience. These tenants fail to care for their living space, which ultimately results in costly damages, strained relationships, and, in some cases, legal action.
Characteristics of Tenants Who Lack "Customer Care". Neglecting Property Maintenance.
Some tenants fail to clean up after themselves, leading to excessive dirt, mold, and even pest infestations. Simple maintenance habits like disposing of garbage properly, ensuring water taps are turned off, and handling appliances with care seem foreign to them.
Ignoring Minor Repairs Until They Escalate.
A small leak in the bathroom, an electrical issue, or a faulty door hinge can quickly turn into a major problem if left unreported. Instead of notifying the property manager or landlord in time, some tenants wait until the issue has worsened, leading to expensive repairs.
Defaulting on Rent and Blaming the Landlord.
While financial difficulties can happen to anyone, some tenants make it a habit to delay or avoid paying rent altogether. Instead of communicating their situation, they ignore calls, make false promises, or blame the landlord for unrelated issues to justify non-payment.
Disturbing the Peace.
Some tenants fail to respect their neighbors by playing loud music, throwing disruptive parties, or engaging in activities that compromise the safety and comfort of others. Such behavior not only affects their own reputation but also makes the property less desirable for future tenants.
Lack of Communication.
Tenants who do not have "customer care" fail to communicate effectively. Whether it's regarding maintenance requests, lease renewals, or emergencies, their reluctance to respond to messages or calls makes it difficult for property managers to address their needs in a timely manner.
Poor Management of Trash.
Some tenants who lack customer care will spill trash all over common spaces, fail to properly dispose of waste, or place trash cans in awkward or unauthorized spaces. This not only creates an eyesore but also attracts pests and poses hygiene risks to other tenants.
The Headache for Landlords and Property Managers.
Handling tenants who lack self-care and responsibility often results in the following challenges:
- Increased repair costs: Neglect and misuse of property result in more frequent and expensive repairs.
- High tenant turnover: Poor living conditions caused by irresponsible tenants can drive away good tenants.
- Legal disputes: Evictions and disputes over unpaid rent or property damage can lead to lengthy legal battles.
- Reputational damage: A property with bad tenants may develop a negative reputation, making it harder to attract reliable renters.
How to Deal with Such Tenants.
- Screen Tenants Thoroughly: Conduct background checks, verify references, and assess rental history before leasing a property.
- Educate Tenants on Their Responsibilities: Clearly outline maintenance expectations and lease terms from the beginning.
- Maintain Open Communication: Encourage tenants to report issues early and create easy channels for communication.
- Enforce Lease Agreements: If a tenant consistently fails to adhere to their responsibilities, consider legal measures such as issuing warnings or even eviction when necessary.
- Encourage a Sense of Ownership: Tenants who feel connected to their living space are more likely to take care of it.
- Evict the tenant: As a last resort, consider eviction procedures, read about how to evict a tenant in accordance with The Landlord and Tenant Act 2022, and then take necessary steps to remove the tenant from the property.
Here's my take on this.
Just as landlords and property managers have a duty to provide quality housing, tenants must also exercise responsibility and care in their rental homes. Those who fail to do so not only create challenges for themselves but also for landlords and neighbors. A harmonious rental experience requires a mutual sense of responsibility and respect. Tenants who practice "customer care" for themselves by maintaining their living spaces and communicating openly will always enjoy a better rental experience, and so will their landlords!
Kind Regards Julius Czar Author: Julius Czar Company: Zillion Technologies Ltd Mobile: +256705162000 / +256788162000 Email: Julius@RealEstateDatabase.net Website: www.RealEstateDatabase.net App: Install the RED Android App Follow me on: Twitter, LinkedIn, Facebook.
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